You can return a non-functioning product (for instance, sprayer not functioning). If you receive any item, which is faulty or damaged (which was not advertised as damaged, unpackaged or without lid), please return the item and we can either offer a refund or replacement. Please be aware that we may require photographical evidence to support claims for damages. If you wish to cancel your order, please notify us in writing or by email within 14 days of the date of delivery and you can return all goods if they are unopened, unused in the original packaging. We may charge a 10% restocking fee for any merchandise not returned in its original condition and packaging. Returned items should be sent by a regular postal service. We are unable to return postage costs for Special Delivery or any courier service. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.If you receive an incorrect item, will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.Our Returns Address:

Sangado Fragrances 

Unit 26, Kilwee

Business Park

Upper Dunmurry Lane


BT17 0HD