By registering and accepting Sangado.com Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party, if we suspect fraudulent account activity or behavior we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice. Sangado.com is solely an online store for beauty products. All information provided on Sangado.com is intend to be for educational or informational purposes only and should be construed as opinon. Please consult your physician or health care provider regarding the use of any product or information received on this site. Sangado.com sells only 100% genuine products, we do not sell any fakes or copies. We do occasionally sell damaged items or items without their original packaging (and lid), this is always advertised on the product details and in no way reflects on the quality of the product.Images are for illustration purposes only and may differ from the actual product received. Colors on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations. Contact If you wish to contact us please either email office@sangado.com or call us on 0800 0588 558 (UK toll-free number), our offices are open Monday to Friday 9am to 5pm. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received. Private dataThe personal data you provide is used to answer queries, process orders or allow access to specific information. You have the right to modify and delete all the personal information found in the "My Account" page. We are authorized as per EU regulation to collect personal data.Sangado.com respects your privacy and only collects the information necessary to facilitate the delivery of our product to our customers and to assure the best possible online shopping experience. All information is kept confidential and secured. We may periodically send emails to our customers informing them of updates to our services or changes to their order.All data is stored and treated with strict compliance to all current data protection legislation and is not passed on or made available to any party. Errors & omissions All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment. Credit/debit cards We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta via Paypal. Sangado.com will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.Refunds will be processed via the original payment method, unless otherwise agreed by management. Sangado.com does not store any credit or debit card details. Prices All prices include VAT. The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned. Orders and delivery Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. Sangado.com reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied. In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, Sangado.com reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order. Sangado.com reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management. Once an order has been placed, Sangado.com can not guarantee that changes to an order can be made prior to the order being dispatched.If Sangado.com is unable to fulfil part or all of your order due to stock becoming unavailable we will try to offer an alternative item or we will refund your payment for items we are unable to supply. Sangado.com will not be obliged to offer any additional compensation in any form for disappointment suffered. Please notify Sangado.com if your order which was dispatched by Standard Tracked or Express Tracked Delivery has not arrived after 15 working days. Orders dispatched outside the EU must allow 30 working days. Your parcel may then be deemed 'missing' and we can offer a replacement or refund. No compensation will be granted in the rare event of a non-delivery.Due to restrictions shipping certain products to destinations, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Sangado.com will contact you to advice prior to the dispatch of the order. Return of products Please check our return policy section of the site here. Complaints Any complaints should be made by email to office@sangado.com. Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days, the customer will be informed of all progress. Sangado.com shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. Data protection In accordance with the EU Data Protection legislation we do not supply any of your details to a third party, unless you have given Sangado.com express permission to do so. Email marketing We aim to keep customers informed of carefully selected special offers that are available on Sangado.com through special promotional email newsletters. If you agree, we may contact you in regards to the following:1.with offers and information about products or services available from Sangado.com 2.for customer research e.g to help improve our services. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you. If you would no longer like to receive marketing communications from us please email office@sangado.com with the subject “Unsubscribe”. Alternatively click the “Unsubscribe” link at the bottom of any promotional email that you have received from us to be removed from our mailing list. Account cancellations Should you wish to close your account, please contact our at office@sangado.com. Once you cancel your account you will no longer receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Services Team immediately by emailing office@sangado.com Security measures Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our Website use industry standard SSL to encrypt sensitive data, like your billing address. We record IP addresses of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities ininvestigating suspected lawbreakers. Copyright All rights Reserved. All material presented on this site is protected by EU copyright law. You are not permitted to copy, alter or reproduced in any form any content presented on this site. All other Trademarks, service marks, product names, company name and logos appearing are property of their respective owners. Cookies A cookie is a piece of data stored on the user's hard drive containing information about the user. Sangado.com utilizes cookies to enable our systems to recognize your browser and to provide personalized features. We use cookies for the following reasons: To identify you as you browse around our site and to record sales. This enables us to identify issues and improve our customer experience. To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer. To ensure that items are placed into your Cart and your order is processed correctly.  You may change your website browser settings to reject cookies. To learn how to disable cookies or opt out of their usage please visit www.aboutcookies.org. Please note that some cookies are essential in order to shop on sangado.com and in the event you do reject cookies this may impair the functionality of the website and may mean that you are unable to shop on sangado.com. At no point our cookies store your personal payment information.